Refund and Returns Policy

At Planyouredu, we strive to provide our customers with exceptional products and service. Your satisfaction is our priority, and we want you to be completely happy with your purchase. If, for any reason, you are not satisfied with your order, we are happy to assist you with our return and refund process. Please review the following guidelines and conditions for returns, exchanges, and refunds:

Return Policy

We accept returns on unused, unworn, and undamaged items within 30 days of the purchase date. To ensure that your return is processed smoothly, please ensure that the item is in its original condition and packaging. The item must not show signs of wear or damage, and all tags must be attached.

How to Return an Item:

  1. Contact our customer service team at info@planyouredu.click to request a Return Merchandise Authorization (RMA) number.
  2. Provide your order number, the item(s) you wish to return, and the reason for your return.
  3. Once your RMA is issued, securely package the item(s) for return, including all original packaging, accessories, and documentation.

Important Note: Custom or personalized products are not eligible for return unless the product is defective or damaged upon receipt. In this case, please contact us as soon as possible for further instructions.

Refund Policy

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. You will be notified by email regarding the status of your return.

  • Refund Approval: If your return is approved, we will process your refund to the original payment method within 7-10 business days.
  • Refunds and Timing: Please note that depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

Exchange Policy

If you would like to exchange a product, we are happy to assist. Simply follow these steps:

  1. Request an Exchange: Reach out to us at info@planyouredu.click to let us know that you wish to exchange the item. Please provide your order details and the product you wish to receive in exchange.
  2. Return the Original Item: Once we receive your returned product, we will send you a replacement item.
  3. Shipping Costs: The customer is responsible for return shipping costs associated with exchanges. However, the cost of shipping the replacement item will be covered by us, provided the item is exchanged for a product of the same value.

Shipping Costs

  • Return Shipping: The customer is responsible for return shipping costs unless the item is defective, incorrect, or damaged upon arrival.
  • Exchanges: The customer is also responsible for any shipping fees associated with exchanges unless the exchange is due to an error on our part (e.g., receiving the wrong item or a defective product).

If you receive a defective or incorrect item, please contact us immediately at info@planyouredu.click so we can assist with the return and exchange process at no additional cost to you.

Contact Us

If you have any questions or concerns about our return, refund, or exchange process, please feel free to reach out to our customer support team. We are here to help!

We appreciate your business and look forward to serving you again in the future.